Got questions? Good, because we have answers.
Are there any contracts?
Nope! You pay month to month and you can cancel at anytime.
Do credits roll over?
Not on monthly packages. The messages are recycled on your monthly billing. However, Pay As You Go messages and any additional messages you purchase never expire.
What happens if I use all my messages or go over?
If you find yourself running low, you can always purchase additional messages in your account that never expire.
Can I change my plan at anytime?
Yes, you can upgrade or downgrade at anytime. Simply email us at [email protected] and let us know how you would like to change your plan.
Do you sell lists or numbers?
NO, and please don't ask us where you can buy them. This practice is not condoned by ExpressText, is very distasteful, breaks many MMA regulations and is possibly illegal. If you'd like to know how to build a list, we can help you.
How do I cancel my account?
Simply email [email protected] from your registered email address on file stating you'd like to cancel your account.
What counts as a message?
Each message that is sent to a cell phone counts as a message (1 message sent to 100 people = 100 messages).
What is a keyword?
Keywords are awesome tools that allow people to join your mobile list by texting that word to 545454. Text Express to 545454. (Express is the keyword) You can learn more about them here.
Do you charge for incoming messages?
Yes. Our service is very affordable and we can't keep it that way if we give it away for free.
How fast are messages delivered?
Within seconds. We don't call it Express for nothing.
Can you create a custom package for me?
Sure. We have all sorts of extra packages laying around the workshop that we can mix and match for you. Give us a call. We can work something out.
What forms of payment do you accept?
We take precious metals, diamonds and stock options from the Fortune 500. If you don't want to part with any of those, then these 4 major credit cards will do.
ExpressText is used by companies both BIG and SMALL
Your data is safe and secure
ExpressText servers have 256-bit SSL encryption. All servers are monitored by a 24 hour staff with video surveillance and protected with biometric locks. ExpressText will never read your messages except in cases of spam issues and your data will never be shared with anyone. We take our clients' data and security very seriously.
Any further questions? Check out our Support library for more common issues and frequently asked questions or give us a shout. We'd love to hear from you.
messaging to connect with their audiences.